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A Positive Customer Experience Begins with the Right Software

TMCnews Featured Article


July 30, 2014

A Positive Customer Experience Begins with the Right Software

By Alisen Downey, TMCnet Web Editor


Gone are the days when customer service was as simple as calling a company and having someone at the counter pick up to answer the question. These days, entire contact centers and teams of agents are devoted to handling customers’ questions and issues. And as technology becomes faster and more efficient, customers expect their services to improve in the same way. When a company falls below these expectations, it is more likely to lose a customer, or at least test that customer’s loyalty—and no company wants to do that.


Therefore, providing strong customer service begins with powerful and comprehensive customer service software. TeamSupport, a trusted partner for companies large and small across the U.S. and internationally, offers customer service software through an online solution that provides service reps with a lot more than your average ticketing system.

Typically, a customer service system is designed for one-to-one communication between a customer and a customer service rep.  The problem with this design is that it isolates each individual calls meaning that valuable information is lost that if collaborated, could help to create that exceptional customer experience that is so important to competitive business today. TeamSupport understands how crucial a strong team is to providing exceptional customer service, and so its software focuses on a team approach, providing a holistic view of the customer that can be accessed and shared by any member of the team, and providing tools that promote collaboration to resolve customer issues fast.

The TeamSupport solution was created with business-to-business (B2B) software and technology companies in mind, to help teams resolve customer issues faster, collaborate more effectively, understand customers better, and generally simplify day-to-day tasks to improve customer service. TeamSupport was formed by a team of experts from the software industry, who united to create a customer service software that would promote an effective and streamlined work environment for service reps, and in turn build a strong foundation of customer service to not only meet customer expectations but exceed them as well.

“Your customer service system should allow you to easily track and view details about your customers and products,” TeamSupport says on its website. “It’s about understanding their needs and issues and being able to solve them through teamwork.”

When a team comes together with a focus on truly understanding customers’ needs, exceptional customer service becomes a culture, and having the right customer service software will help you get there.




Edited by Alisen Downey







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