Customer Support Software Featured Articles

While excellent customer support should be the through-line of any business strategy, that support has to come from somewhere. Successful companies know that their real strength starts on the inside. Companies that use customer support software to make the jobs of employees easier and more efficient allow their teams to collaborate and build a solid foundation.

Australian company Aconex Limited specializes in cloud collaboration platform technology for the global construction industry, fostering greater communication amongst the members of project teams so that they can accomplish their goals more effectively. The cloud-based platform allows users to collaborate on large-scale, complex construction projects across the entire project lifecycle—from planning to construction, delivery and operation. By designing the platform to be flexible and easily integrated into existing systems, companies can join together everyone involved in the project, including owners, developers, contractors, and suppliers. In this way, the platform supports a high level of collaboration that makes project teams stronger. Users can manage documents, communicate and streamline business processes via desktop, laptop, tablet, or mobile devices from field and office locations.

This week, the company announced its intention to make an initial public offer (IPO) and listing on the Australian Securities Exchange (ASX) with the Australian Securities and Investment Commission (ASIC). The company hopes this offer will raise a total of approximately A$140 million, based on an offer price of A$1.90 per share.

"We believe that Aconex will benefit from the growing adoption of cloud collaboration software in the construction industry worldwide," said CEO Leigh Jasper. "The rising complexity and cost of construction projects, the digitization of project documents and workflows, and the adoption of increasingly advanced design tools, such as building information modeling (BIM), are all increasing the customer benefits of using Aconex. We are confident that these trends will drive our business growth into the future.”