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How to Deliver (and Improve) the Connected Customer Experience
A connected customer experience delivers smart, contextual interactions across all touchpoints in the customer's journey.
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Newly Rebranded Airkit.ai Launches Airkit.ai eCommerce Solution for No-Code AI Agents
Airkit.ai has announced the completion of an extensive rebranding effort in response to its refined mission to deliver no-code, autonomous AI agents d…
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Cubix Asset Management Launches AI-Powered Chatbot and Call Center Services
Cubix Asset Management recently announced its launch of Swivl's AI-powered chatbot and CallPotential's call center service to make things easier for b…
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CallCabinet Bridges Languages by Reinforcing South African Call Recording and AI Analytics
With CallCabinet's recent inclusion of Afrikaans, Zulu, Setswana and Sesotho - four prominent languages in South Africa - businesses are presented wit…
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Upland Panviva and Genesys Forge Path for Omnichannel Excellence
Panviva is more accessible to potential customers as Upland Software announced that Panviva is available on the Genesys AppFoundry.
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Verint Study Finds Customer Expectations Continue to Rise
According to a new study released by Verint entitled, "2023 State of Digital Customer Experience Report," 77% of businesses say consumer expectations …
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Ezra AI Brings AI-based Customer Experiences to the Restaurant Industry
Ezra AI, a provider of AI solutions aimed at the restaurant industry, recently introduced a solution that uses advanced machine learning and natural l…
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Ring Central Introduces RingCX Native Contact Center Solution
AI-powered cloud communications company RingCentral, Inc. recently announced the launch of RingCX, the company's new native, intelligent contact cente…
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Salesforce Launches Starter All-in-One CRM App for Small Businesses
CRM giant Salesforce recently announced the launch of Starter, a simple all-in-one CRM app.
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Study Finds E-Commerce Cart Abandonment is Often About Perceptions of Digital Security
A new study commissioned by e-commerce solutions provider Radial, Inc. found that security issues loom large in the minds of shoppers.
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Cogito and Medallia Partner for Customer Data-Driven Experience Management
Real-time coaching solutions provider Cogito recently announced a partnership with customer analytics company Medallia to deliver improvements in ente…
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New Headset Offerings from Cyber Acoustics Meet the Demands of Contact Center Environments
Designed in conjunction with leading BPO partners, the new Cyber Acoustics headsets include the tech and comfort alike to meet contact center agents' …
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Language I/O Raises $8 Million in Funding for Real-Time Translation Technology
Language I/O (LIO), a provider of real-time, business-accurate translation technology, recently announced an $8 million Series A1 funding round led by…
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Televerde Begins New Call Center Program at Indiana Women's Prison
Call center services outsourcing company Televerde recently announced the opening of a new contact center at the Indiana Women's Prison.
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ASAPP Launches Tool for AI-Based Automated Agent Evaluation
Contact center solutions provider ASAPP recently introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact center…
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CallRail Labs Joins Forces with Small Businesses for AI Advancements
CallRail unveiled its innovation initiative, CallRail Labs, aimed at harnessing the power of AI to revolutionize call analytics.
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NICE Adds Generative AI-Powered Benchmarking to Enlighten Actions
NICE recently introduced its new generative AI-powered "Enlighten Actions Industry Benchmarks" to allow brands to holistically compare their operation…
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Twilio and AWS Deepen Partnership Around Predictive AI Technology
AWS and customer engagement solutions provider Twilio recently announced an extension of their longstanding strategic partnership that will place AI c…
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AffinityX Launches Chat to Conversion Tool for Local Businesses to Deliver Tailored Experiences
Chat to Conversion is a generative AI-powered tool designed to help local businesses engage with customers and track conversions across multiple chann…
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LivePerson Announces the Debut of LivePerson Marketplace Hub to Power Conversations
Conversational AI company LivePerson announced the launch of LivePerson Marketplace, its new hub for integrations that extend the capabilities of the …
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