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Recipients of the 2023 CUSTOMER Product of the Year Award Announced
The CUSTOMER Product of the Year Award recognizes vendors whose products and solutions enable their clients to meet and exceed the expectations of the…
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As the Retail Industry Continues to Evolve, the Best Retailers are Transforming Omnichannel Communications
Companies must deliver a sophisticated omnichannel customer experience that utilizes the growing array of unique channels an organization can employ w…
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Meeting Customer Expectations Requires a Digital-First Approach
Verint released its annual global research today examining the customer engagement challenges organizations face, and the strategies they are using to…
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LiveRamp and Adobe Collaborate to Improve Customer Data Insights
LiveRamp is in a new partnership with Adobe Real-Time Customer Data Platform to natively offer the benefits of LiveRamp's people-based identifier, Ram…
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Consumers are Concerned About Data Privacy Protection in the Metaverse
A recent survey conducted by digital customer experience company TELUS International revealed that consumers are concerned about the safety and securi…
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LanguageLoop Engages with NICE to Transform Customer Experience with CXone
LanguageLoop engaged with NICE to transform the customer experience and unify its operations with CXone.
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Folloze Launches ChatGPT-based AI Solution to Improve B-to-B Buyer Engagement
Folloze announced the launch of Folloze AI, a content recommendation and buyer insight engine.
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Helping Lines of Business Benefit from AI, Part Two
Organizations have long attempted to reduce friction in customer experience by deploying the latest technology. Today's AI-driven solutions are finall…
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Customers Pay More on Products and Services if it Means Receiving Great Customer Service
Fusion Connect conducted a survey with Gartner Peer Insights and revealed that customers would pay more per year to receive better customer service.
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Study Details How Supply Chain Management Impacts the Customer Experience
The Körber study provides detailed insight into the state of the industry and the mechanics to respond to ever increasing consumer expectations on pri…
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Israel-based CommBox Opens U.S. Office, Announces Integration with Amazon Connect
Israel-based SaaS customer communications company CommBox announced this week that it plans to expand into the U.S. market with the opening of an offi…
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TROLLEE's Next-Gen Shopping Cart Comes Out Of Stealth
TROLLEE P2 is the brand new AI-powered smart shopping cart designed to bring consumers frictionless shopping experiences.
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Kore.ai and Zendesk Integration Enables AI-driven Conversational Customer Service
Zendesk customers now have access to virtual assistants because of Kore.ai's integration of its conversational AI XO Platform with Intelligent Virtual…
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Kyndryl Commits to Strengthening Delta's IT Infrastructure
Delta Air Lines extended its partnership with Kyndryl for five years to continue to enhance IT resiliency and scalability.
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7 Ways to Attract Customers to Your Online Business in 2023
As the world moves further into digital territory, businesses must strive to remain competitive in order to attract customers. With the ever-evolving …
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Why LOB Must Steer Successful AI Initiatives, Part One
LOB is the front line of any enterprise, and those employees understand firsthand which technologies, like artificial intelligence, work for them and …
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Bloomreach Opens New Communication Door
Bloomreach is bringing the capabilities of an app inbox to brands and customers with the launch of its app inbox, a mobile messaging tool from Bloomre…
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ACI Learning Combines Talk Show and Training
ACI Learning trains leaders in cybersecurity, audit and information technology with on-demand training.
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Contact Center Agents Need Strong Support
The remote and hybrid work models need to extend to the contact center. Agents need to be supported just as customers are supported.
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Be Our Guest: Unified Office Invites Hoteliers to Put Their Magic to the Test
At ITEXPO, MSP and tech innovator Unified Office unveiled a real-time communications in-room concierge service platform.
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