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Enghouse Systems Launches EnghouseAI Features for Agent-Customer Support
Customer experience solutions provider Enghouse Interactive recently announced the launch of its next-generation artificial intelligence (AI) products…
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Bright Pattern Partners with Arthur Lawrence for CX Initiatives
Omnichannel contact center software solutions provider Bright Pattern recently formed a partnership with Houston-based management and technology consu…
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Study Finds Strong Correlation Between Hotel and Retail Personalization and Spending
Enterprise experience platform solutions provider Medallia, Inc. recently announced the findings of its new research report, "Understanding Personaliz…
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Unmasking the Menace: How Deepfakes Pose Phishing Attacks on Customer Service
Deepfake scammers are coming for your customers. As AI becomes increasingly sophisticated, cybercriminals are creating deepfake content that is increa…
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CallRail Adds AI-Powered Analytics to Further Understand the Customer Journey
AI-powered lead intelligence solutions provider CallRail has announced AI-driven, self-reported attribution capabilities as a part of its innovation p…
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Flirting with Chatbots? Americans are Increasingly Comfortable Interacting with AI
Infobip recently commissioned a survey that shed light on Americans' interactions with chatbots, uncovering some intriguing insights into the evolving…
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Twilio Report Finds Increased Awareness on the Value of Prioritizing Data Quality
A new report from Twilio Segment, the company's fifth annual Customer Data Platform Report (which is based on the findings of anonymized usage data fr…
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Unified Office Combines Sentiment Analysis with Real-Time Alerts
Unified Office combined its next-generation Sentiment Analysis tool with the Premium Notifications product to provide real-time emotion detection and …
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Survey by Iterable and Wakefield Research Finds Strong Adoption in AI Marketing Solutions
AI customer communications platform Iterable (together with Wakefield Research) recently released the results of new survey designed to reveal the way…
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Companies Must Consolidate Information for Effective Customer Interactions
Beth Schultz, vice president of research and principal analyst, Metrigy, led a panel discussion at Future of CX Expo, featuring Whitney Meer, applied …
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Tracking the ROI of AI: A Broad Future of CX Expo Conversation, part of the #TECHSUPERSHOW Experience
At this year's Future of CX Expo (taking place at the beautiful Broward County Convention Center in Fort Lauderdale, Florida), our team attended a sta…
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Invest in Agents to Improve Customer Experience
A panel discussion at Future of CX Expo 2024 looked at how successful companies are using the latest technologies, including AI and next-generation wo…
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Image-to-Text Conversion: A New Way to Access Information
Easy access to information is more important in this digital world. Information is all around us in a variety of formats, from handwritten notes and p…
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Exploring How AI Strategies Fit Into Marketing and Sales at Generative AI Expo 2024
This year's Generative AI Expo at the Broward County Convention Center in Fort Lauderdale, Florida is abuzz with all the latest talk regarding artific…
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Can Blockchain Be Used in Customer Service?
How can blockchain technology be harnessed by brands to offer improved levels of customer service? Read this guide to find out.
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Revolutionizing Energy Management: A New Era for Businesses and Customers
Today, energy management is a critical element of having sustainable business practices. Companies around the world are constantly looking for creativ…
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Frontier Saves Customers 2 Million Calls with New Digital Self-Service Campaign
Frontier saved its customers a collective 50 years of time on the phone in 2023, or a total of 2 million calls.
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8x8 Inc. Offers Beta Availability of Product to Bridge UCaaS and CCaaS
Cloud contact center solutions provider 8x8, Inc. recently announced beta availability of a new product line designed to enable organizations to deliv…
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MSP iQor Adds NICE CXone to Its Portfolio
Managed services provider iQor announced a recent addition to its portfolio: namely, the cloud-native customer experience platform NICE CXone.
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TELUS International Offers GenAI Jumpstart Accelerator for Highly Regulated Industries
To help solve problems and allay various business concerns, customer experience solutions provider TELUS International has reported that it sees stron…
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