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Qtrac and Mint Group Partner for New, Customized Customer Queuing Solutions
Virtual queue management and appointment scheduling solutions provider Qtrac recently announced that it entered a partnership with Mint Group, an Azur…
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Picture-Perfect Posts: Hookle's New Feature Redefines Social Media Creativity for Small Businesses
Hookle launched its latest feature: smart image suggestions based on AI and high-quality image stocks.
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Cyara Acquires AI Testing Company QBox
AI-powered customer experience assurance solutions provider Cyara recently announced its acquisition of AI testing company QBox. The acquisition is ex…
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Future of CX Expo Speaker Verint Recognizes Excellence in Customer and Employee Engagement
The Verint EMEA Innovate Awards recognized 28 organizations across eight categories for excellence in customer experience, employee engagement and dig…
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Cisco's App Attention Index Finds Companies Aren't Meeting Customers' Digital Expectations
Cisco's latest report in its App Attention Index research series has uncovered escalating consumer expectations for the digital experience and increas…
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Operata Introduces New Suite of Tools to Further Customer Experience Observability
Recently, Operata announced the general availability of its Harmony release, which introduces Tenor AI, a new suite of CX Observability tools for user…
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Club Med Expands Deployment of NICE CXone Following Positive Results
All-inclusive resort company Club Med recently expanded its deployment of NICE's CXone solution into its global operations, providing advanced remote …
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Twilio and Nylas Partner on Improved Call Center Access to Communication Tools
Customer engagement platform provider Twilio and communications platform company Nylas recently announced a partnership to leverage Twilio Flex alongs…
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Strategic Leadership Boost: ITEXPO Keynoter Avaya Expands C-Suite for Accelerated Global Innovation and CX Excellence
Avaya further strengthened its executive leadership team and related plans to accelerate its innovation strategy and growth.
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Dubai Electricity and Water Authority and ITEXPO Keynoter Avaya Spark Innovation Talks
DEWA, by using Avaya technology, transformed its Customer Care Centre into an "Integrated Digital Interactive Hub," a platform that gives customers ac…
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SMS Platform SuperPhone Powered by Vonage APIs Helps Companies Increase Engagement
Vonage recently announced that SuperPhone is helping brands increase engagement with customers, drive revenue and grow their business.
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TELUS International and Five9 Expand Partnership for CCaaS Platform
Digital experience solutions provider TELUS International recently announced that it partnered with customer experience platform company Five9 to laun…
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Certinia Chooses MSP Expo Platinum Sponsor Ooma to Power Up Global Call Center Experience
Certinia opted for Ooma Enterprise due to its adaptable features, characterized by open APIs and customizable call flows through a user-friendly point…
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Customer Acquisition Cost Dilemma Linked to Dark Social
SimplicityDX research reveals a common trend in brands directing traffic to product detail pages as their preferred landing destination.
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Five9 Releases Custom Cloud Contact Center Solution for Student Engagement
Five9 OneStudent aims to redefine student engagement so higher education institutions can adapt and thrive as they experience unforeseen pressures and…
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CallMiner Announces New Generative AI Features to Manage and Enhance Data
Conversational intelligence solutions provider CallMiner has announced new and enhanced features in its flagship CallMiner platform.
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Marchex Launches Features for AI-Based Call Summaries and Customer Sentiment
AI conversation intelligence company Marchex recently announced that it has launched its Call Summary and Sentiment Suite capabilities.
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Broadvoice Partners with ArenaCX for Access to Pre-Vetted Global BPO Providers
Broadvoice, which provides hosted voice, UCaaS and CCaaS solutions for BPOs, recently announced a new program called CXHub, in partnership with global…
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Labor Shortages Leave Retailers Scrambling for Solutions Before the Holiday Season
New research from customer engagement solutions provider Verint examined how retailers are heading into the ever-critical holiday shopping season.
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Recipients of the 2023 CUSTOMER Contact Center as a Service (CCaaS) Products of the Year Award Announced
The CCaaS Product of the Year Awards honor solutions that deliver top-tier, scalable, and feature-rich cloud-based contact center solutions to busines…
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