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MSP iQor Adds NICE CXone to Its Portfolio
Managed services provider iQor announced a recent addition to its portfolio: namely, the cloud-native customer experience platform NICE CXone.
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TELUS International Offers GenAI Jumpstart Accelerator for Highly Regulated Industries
To help solve problems and allay various business concerns, customer experience solutions provider TELUS International has reported that it sees stron…
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Pipeliner CRM Embeds AI Assistant in Platform to Speed Email Writing
Sales enablement tool and CRM solutions provider Pipeliner CRM recently announced that it has expanded its roster of free applications available to cu…
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Pictory Introduces Simple Script-to-Video Converter for Content Marketers
AI video creation platform company Pictory recently announced a new feature that will help users create short, animated videos with the help of artifi…
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IDC MarketScape Crowns Future of CX Expo Speaker Verint as Leader in 2 Reports
Verint was recently named a Leader in a recently published report, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor A…
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ITEXPO Keynoter Avaya's AI Platform Earns Top Spot in Industry Report
Avaya was recognized as a Leader in The Aragon Research Globe for Intelligent Contact Centers 2024.
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Verint Deploys AI-Powered Bots for Improved Customer Experiences in Healthcare
Verint recently announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company (unnamed in the release) to…
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Jersey Mike's to Implement SoundHound AI Technology for Optimized Voice Ordering
Jersey Mike's officially has a new employee: SoundHound AI's voice-ordering system, which takes customers' sandwich orders and both automates and opti…
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IntelePeer Aims to Help Build a Roadmap to Customer Service Automation
The IntelePeer study was undertaken to help businesses develop a roadmap for the implementation of AI and automation in their customer service environ…
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Invictus BPO Announces Acquisition of Kunnect Hosted Call Center Solution
Nearshore business process outsourcing (BPO) company Invictus BPO recently announced the acquisition of hosted call center management platform, Kunnec…
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Hammer Announces Hammer Edge QA Addition to Cloud Platform
Contact center testing and CX assurance company Hammer this month launched its newest software solution: Hammer Edge.
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Vonage Study Highlights Customer Frustrations with Support Experiences
The research arm of cloud communications company Vonage recently released its "Global Customer Engagement Report 2024."
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Broadvoice AI Opens Door to Smart Automated Transactions for Smaller Call Centers
Omnichannel contact center platform and UC provider Broadvoice, which offers managed service solutions to small and mid-market enterprises and BPOs, h…
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7 Types of Liability Small Businesses Should Be Aware of and How to Protect Themselves
Starting a business is an exciting venture, but it's crucial to understand the various types of liabilities that come along with it. Small business li…
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Birdseye Secures $3M to Personalize Shopping with AI-Powered Customer Targeting
Birdseye secured $3 million in seed funding from Drive Capital to change how brands and retailers target customers with personalized shopping experien…
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Futureproof Your CX Strategy at Future of CX Expo 2024
Future of CX Expo, taking place February 13-15, 2024, in Fort Lauderdale, Florida, will bring together CX practitioners and technology innovators to h…
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NICE Announces the Closing of LiveVox Acquisition
Contact center company NICE has announced the completion of its acquisition of LiveVox.
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Talkdesk Debuts Support Solution Designed for Higher Education
Contact center solutions provider Talkdesk recently announced a new industry-specific packaged solution: Talkdesk Education Smart Service.
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MetTel and Talkdesk Partner to Add GenAI Features to MetTel's Customer Innovation Labs
Digital transformation and communications company MetTel and cloud contact center company Talkdesk recently announced a partnership to integrate GenAI…
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What Are the Essential Elements to Include in Your Business Contract?
A business contract should be a binding agreement between two parties. Small business owners don't want to include something that might tie them into …
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