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Hyro and UST Partner for Conversational AI for Healthcare Patient Contact Automation
Conversational AI for healthcare company Hyro recently partnered with digital transformation solutions provider UST. Together, they're enabling UST Co…
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AI Steps into the Breach to Help Evaluate the Customer Experience in Post-Call Surveys
SQM Group Inc., maker of Customer Service QA Software, noted in a recent press release that surveys are crucial in helping businesses refine their cus…
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NovelVox Partnership Helps Optimize Zoom Contact Center's Unified Agent Desktop
NovelVox, a contact center experience optimization company, recently announced that it has joined forces with Zoom to unify the Zoom Contact Center ex…
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Call Center Solutions Broadens Prescence with Third Center
Call Center Solutions established itself as a go-to provider of contact center solutions, elevating its capacity to deliver service to clients.
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SugarCRM and SYSPRO Partner to Increase Front- and Back-Office Communications
The joint SYSPRO ERP and SugarCRM platform enables two-way sharing of information from both platforms.
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AAA Partners with Sinch to Enable Roadside Assistance via Chat in Areas with No Cellular Coverage
AAA and cloud communications company Sinch recently announced they are partnering to expand chat capabilities for individuals requesting roadside assi…
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AssistGPT by eGain: The Shortcut to Effortless Customer Engagement Knowledge
AssistGPT, embedded within the eGain Knowledge Hub and driven by generative AI technology, represents a comprehensive zero-code solution for Knowledge…
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Dialpad Launches AI-Powered Feature to Automatically Redact Sensitive Customer Information
Dialpad announced the release of PII Redaction, an AI-powered tool designed to fortify privacy safeguards of personal identifiable information (PII) a…
Read MoreUnlock Customer Engagement Success with Convey's EPaaS
Convey's EPaaS boasts a comprehensive set of capabilities designed to elevate customer engagement and streamline digital interaction processes.
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NICE's Acquisition of LiveVox Sets New Standard in Proactive Outreach Through Conversational AI
Organizations have the opportunity to accelerate their CX operations into the digital era with smart conversational AI at scale with NICE acquiring Li…
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New Solution by HGS Transforms Customer Interactions with AI
Agent X is engineered to streamline the workflow of call center agents while simultaneously elevating customer interactions.
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UserEvidence Turns Survey Feedback into Customer Stories, Raises $9 Million in Funding
UserEvidence, a Wyoming-based customer voice platform for business-to-business go-to-market (GTM) teams, debuted a new customer voice platform to turn…
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Study Finds CRM's Importance is Rising, Along with Customer Expectations of Personalization
To explore how CRM is changing to provide more customized interactions, CRM company SugarCRM recently surveyed more than 800 global business-to-busine…
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Customers Believe Companies Are Making Them Work Too Hard
According to the inaugural J.D. Power U.S. Cross-Industry Customer Service Experience Study, the average consumer is spending 18.10 minutes every time…
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Bandwidth, Google and Cognigy Shake Up Contact Center AI
Bandwidth announced a partnership with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based artificial intell…
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AI Won't Replace Human Agents, But Agents Need to Adapt to Working with AI
A recent analysis released by workforce management company Calabrio highlighted the essential role of hybrid and remote contact center agents, the exp…
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Traditional Call Quality Assurance Programs are Ineffective at Improving CSAT
Research conducted by SQM Group found that only 19 percent of call center managers strongly agree that their call center's quality assurance program h…
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More Enterprises Turn to CCaaS to Deliver Better Customer Interactions
Many enterprises are turning to automation and the cloud to address a growing number of customer interactions efficiently and with the agility to adap…
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The benefits of Salesforce phone system integration
Salesforce, the global leader in CRM solutions, provides various software options to assist companies in effectively managing their customer relations…
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Now Available from Zoom: Workforce Engagement Management Suite for Contact Centers
Now available for Zoom Contact Center customers, Zoom's new Workforce Engagement Management suite (including its Workforce Management and Quality Mana…
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