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JPMorgan Chase Announces Virtual Call Center Team in Baltimore
JPMorgan Chase recently announced the creation of a new virtual call center team in Baltimore, its second in the U.S.
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CUSTOMER Magazine Announces Recipients of the 2023 Conversational AI Excellence Awards
The 2023 Conversational AI Excellence Awards celebrate the innovative and impactful use of conversational AI technology across various industries.
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LivePerson Introduces Suite of Conversational Intelligence Solutions
Conversational AI company LivePerson recently announced the launch of its Conversational Intelligence suite of capabilities, as well as its enterprise…
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Generative AI and Customer Service: Why Even the Pickiest Customers will Grow to Like It
Generative AI solutions can create surprisingly life-like and natural-sounding responses to customer questions, simulating actual human conversations.
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Yeastar Reveals Changes and Plans to Its Contact Center Solution
Unified communications solutions provider Yeastar recently announced strategic plans for its contact center solution.
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ITEXPO Keynoter Webex Adds AI Powered Automation Capabilities to Webex Contact Center
The enhanced solution features an AI-powered agent burnout detection capability as well as GenAI-driven response recommendations.
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TMC Partners with Metrigy to Host Future of CX Expo 2024 Conference
From CX transformation best practices to technology deep dives on AI/generative AI, chatbots, analytics, automation, workforce optimization, and more,…
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UK Insurance Broker Hastings Direct Consolidates Call Center Operations on NICE CXone
Quality monitoring solutions provider NICE announced that UK-based insurance broker Hastings Direct has improved its operations by migrating to the cl…
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Freshdesk vs Zendesk: What Should You Know Before Investing in?
Discover key insights before investing in Freshdesk or Zendesk. Compare features, pricing, and benefits to choose the right customer support solution.
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Verint Expands Partnership with Zoom Via the ISV Exchange Program
Verint Data Management solutions are currently integrated with Zoom Phone and Zoom Meetings to help businesses capture, archive, analyze, ensure compl…
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Why a Company Invested in Diversity Leads to Employee Retention
Think about some of the best places you've ever worked. They were likely made up of a diverse mix of people from all races, belief systems and age gro…
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AMC Technology Releases DaVinci Integration for Microsoft Teams
Orchestration platform provider for customer experience solutions AMC Technology recently announced its latest innovation - DaVinci for Microsoft Team…
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TMC Announces Winners of the 2023 CUSTOMER Magazine TMC Labs Innovation Award
The CUSTOMER Magazine TMC Labs Innovation Award is presented to a very select group of applicants based on thorough reviews conducted by the editors o…
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TMC Labs CUSTOMER Innovation Award Winners Showcase the Transformative Power of Technology in Customer Service
The 2023 TMC Labs CUSTOMER Innovation Awards spotlight trailblazing solutions in contact center technology, underscoring the industry's commitment to …
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Exploring E-Commerce Trends, Strategies, and Key Considerations for Building Online Store in 2023
Retail businesses and other vendors in 2023 need to develop an online presence. The trends show e-commerce is rising steeply, and by 2026, global onli…
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Study Finds Data Quality at the Core of AI Automation Success
Research conducted by customer engagement company Twilio recently found that AI-based automation has emerged as the primary means by which businesses …
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Verint Launches New Specialized Bot to Protect Customer Data
Verint's Open CCaaS Platform offers multiple approaches to data protection, helping ensure the highest levels of data security and compliance for cust…
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New Study Reveals Improving Customer Attitude Toward Intelligent Virtual Assistants
A new customer experience benchmark report commissioned by AI platform provider Kore.ai revealed a growing acceptance of AI-powered intelligent virtua…
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Supervisors Must Deploy Strategies to Keep Remote Call Center Agents Motivated
Supervisors of call center agents need to develop effective strategies for addressing these challenges as they are the ones who need to step forward t…
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8x8 Contact Center Expands to Offer Native Video Functionality
Cloud contact center and unified communications solutions provider 8x8, Inc. recently announced the upcoming availability of native video functionalit…
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