CustomerZone360 NEWS
CustomerZone360 Home
Future of CX Speaker NICE Sets New Standard for Smart Customer Interactions with 2023 CXone Fall Release
NICE launched the 2023 CXone Fall Release, expanding AI and automation and increasing openness across the CXone platform.
Read MoreRecipients of the 2023 CUSTOMER Contact Center Analytics Product of the Year Award Announced
The Contact Center Analytics Products of the Year Award recognizes vendors that effectively demonstrated that their solution empowers businesses to ha…
Read More
MSP NUSO Acquires Italian SaaS Company Mida Solutions
Missouri-based proprietary cloud communications service provider NUSO recently announced the acquisition of Italian-based Mida Solutions S.r.l., a sof…
Read More
AI in Retail: How Is Artificial Intelligence Changing the Retail Industry?
Artificial intelligence is slowly revolutionizing most industries - according to the IBM Global AI Adoption Index, AI is now being used by 35% of comp…
Read More
Kiwi.com and Future of CX Speaker Vonage Partner to Keep Travelers Informed Every Step of the Way
Kiwi.com announced it is leveraging Vonage's SMS API to engage with customers wherever they are in a timely manner for better engagement and a better …
Read More
Zenarate Expands AI-Driven Coaching Platform with Call Analyzer
AI simulation training solutions provider Zenarate recently announced the expansion of its AI Coach platform with the launch of Call Analyzer.
Read More
Future of CX Expo Speaker NICE Soars Above the Competition, CXone Crowned CCaaS Leader
NICE CXone was recently named the outright Leader in ISG Provider Lens CCaaS 2023 report.
Read More
Coveo's Relevance Generative Answering Solution, Now Generally Available
Coveo recently announced that its Relevance Generative Answering solution became generally available on December 15.
Read More
Infobip Announces AI Overhaul of its SaaS Platform with the Addition of AI Hub
Cloud communications platform Infobip recently announced the launch of AI Hub, a comprehensive AI overhaul of its platform to help businesses create s…
Read More
CCaaS Boom to Break the Bank: Subscriptions Slated for $18B Mark by 2028
A new report from Juniper Research, a telecoms market intelligence firm, forecasts explosive growth in the CCaaS market, with subscription revenue soa…
Read More
CommBox Debuts Generative AI Chatbot Support for the Call Center
AI-powered customer communications company CommBox recently announced the debut of its new generative AI solution to provide customer support organiza…
Read More
Examining the "Enthusiasm Gap" for AI Customer Support Between Executives and Customers
Customer engagement solutions provider Waterfield Tech has released new research findings that highlight a disconnect between customer experience (CX)…
Read More
8x8 Inc. Introduces Sales Assist for Retailers
Cloud contact center and unified communications solutions provider 8x8, Inc. recently announced 8x8 Sales Assist for retailers.
Read More
Signed Call Adds VoIP-Enabled Contextual Data to Outbound Calls
Call engagement company CleverTap recently announced the launch of Signed Call, its new VoIP-enabled, in-app voice capability for trusted and contextu…
Read More
IDC Names ITEXPO/Future of CX Expo Keynoter Genesys Leader for General Purpose Conversational AI Software
Genesys was named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment.
Read More
Deepgram and Black Box Partner to Bring ASR to Customer Experience Solutions
Speech recognition technology solutions provider Deepgram recently announced a partnership with communications and technology solutions provider Black…
Read More
Amazon Connect Adds New Generative AI Capabilities to Aid Call Center Agents
Amazon Web Services, Inc. (AWS) recently announced the addition of new generative AI capabilities in Amazon Connect, AWS's cloud contact center.
Read More
Limango Future-Proofs Contact Center Operations with NICE CXone
Limango selected NICE CXone as the foundation for its contact center operations to drive operational efficiency and deliver positive customer experien…
Read More
Analyzing How CRM is Key to Success in the Hospitality Industry
Hotel CRM is linked with improving performance and standing out of the crowd of other hotels next door. There is so much data floating around in the h…
Read More
E-MetroTel Introduces InfinityOne-Powered Omnichannel Contact Center for Better Customer Engagement
E-MetroTel customers can now manage incoming queries and communication across multiple media interfaces to provide a consistent user experience as the…
Read More